FAQs & Troubleshooting
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190 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 4I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 5Is my Brother machine compatible with Windows Vista?
- 6When I print, the pages are smudged with ink. What should I do?
- 7How to identify your Operating System (OS).
- 8Can I print using only the black ink cartridge when the Color cartridges have run out?
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10Where is the USB port on the machine?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Paper size settings are unavailable when I print from OpenOffice (Linux)
- 15Pre-Required Procedures (Linux)
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17The edge of glossy paper is smudged.
- 18Can third party ink be used to refill the ink cartridges?
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20How do I clear the message "PAPER JAM" from the display?
- 21How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 22I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 23I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 24Delete print jobs from the print queue.
- 25Can I print from or scan to Android™ Smartphone?
- 26How do I know which side up my photo paper should be in the tray?
- 27Windows 7 Support Information
- 28How do I clear Machine Error 46?
- 29Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31One or more of my colors are not printing (blank). What can I do?
- 32Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34Print command (LPR) (Linux)
- 35I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 36I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 37Scan an image and insert it in a Windows XP application
- 38When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 39The LCD displays an error code (number). What does it mean?
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42I installed scan-key-tool, but it does not work. (Linux)
- 43Uninstall printer drivers (Linux)
- 44Open the Status Monitor
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Open the "Scanners and Cameras" and Properties.
- 47I cannot make borderless prints.
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50Change the printer driver settings (Windows/macOS)