FAQs & Troubleshooting
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363 Results
- 101How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 102I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 103Curled
- 104Smudges on printed pages (Poor fixing)
- 105Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 106Forward a fax to another fax machine when my machine has a mechanical problem
- 107I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 108I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 109Install the optional lower tray
- 110Scan using XSane or GIMP (Linux)
- 111The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 112"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 113When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 114A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 115Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 116I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 117Scan a document and send it as a fax from the computer using the ControlCenter2 (Mac OS X 10.4 - 10.6)
- 118View and print received fax data from ControlCenter4 (For Windows)
- 119I cannot print from my computer via USB.
- 120The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 121Replace PF Kit xx
- 122I can receive a fax, but cannot receive a telephone call.
- 123When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 124Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 125Can I use voice mail on the same line as my Brother machine?
- 126I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 127I'm using Windows XP. I cannot scan with the USB cable.
- 128Print a list of my Brother machine's current settings
- 129Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 130Clean the scanner to improve the copy or fax quality
- 131Black toner marks across the page
- 132White lines down the page
- 133White lines across the page
- 134Can I buy any MICR toner?
- 135All black
- 136I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 137Add your Brother machine with AirPrint (macOS)
- 138Configure and use the Scan Key Tool (Linux)
- 139The downloaded driver's name is different from my machine's name. (Linux)
- 140Wireless setup is requesting a WPS PIN to complete the setup
- 141Print command (cupswrapper) (Linux)
- 142I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 143Send a fax using PC-FAX with LPD/LPRng (Linux)
- 144To install the printer driver easily using a tool. (Linux)
- 145I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 146Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 147I cannot print using my Brother machine on a wireless network (Mac)
- 148Check the firmware version.
- 149Protect your Brother machine against unauthorised access over the network
- 150"Offline" appears on the Status Monitor.