FAQs & Troubleshooting
Latest |
224 Results
- 10124/03/2016I cannot scan via USB. (Mac OS X)
- 10224/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 10324/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 10424/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10524/03/2016Scan a document in Mac OS X 10.7.
- 10624/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 10723/03/2016What can happen if the wrong paper is used in your machine.
- 10821/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10915/12/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 11025/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11120/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 11219/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11312/11/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11419/09/2014Why doesn't my Brother machine have a dial tone?
- 11526/08/2014What is a "Generic PCL Driver"?
- 11618/06/2014The Interface of the Control Center has changed suddenly. Why?
- 11705/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 11807/02/2014PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 11927/01/2014I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 12027/01/2014What is the "Station ID" and how do I set it?
- 12120/01/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 12217/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 12317/01/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12417/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 12517/01/2014Scan an image and insert it in a Windows XP application
- 12617/01/2014Scan a document from a Windows XP application
- 12717/01/2014Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 12823/10/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 12917/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13010/05/2013Why doesn't the machine answer when receiving a call?
- 13109/05/2013Vertical streaks appear in my copies.
- 13225/04/2013Verify if the Brother machine has a dial tone
- 13325/04/2013How do I clear the "Awaiting Redial" message?
- 13428/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 13526/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 13628/01/2013The keys on the control panel do not respond.
- 13711/01/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 13802/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13918/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 14029/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14111/05/2012Scan a document from a Windows Vista application
- 14220/03/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 14319/03/2012Replace the drum unit.
- 14419/03/2012Replace the toner cartridge.
- 14516/11/2011The paper is skewed when it's printed.
- 14616/11/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14708/11/2011I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 14808/11/2011Scan a document from the Windows Vista Photo Gallery
- 14907/11/2011I'm using Windows XP. I cannot scan with the USB cable.
- 15004/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?