FAQs & Troubleshooting
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257 Results
- 10124/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 10224/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 10324/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 10424/01/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 10521/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10620/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 10727/11/2018When I make a copy the image or text is cut off.
- 10826/11/2018How do I make copies using my Brother machine?
- 10922/11/2018Wrong Paper Size
- 11014/11/2018I am sharing my Brother machine. I can print but cannot scan.
- 11116/08/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 11223/07/2018Use the Network Connection Repair Tool (Windows)
- 11305/07/2018I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 11405/07/2018Windows 7 Support Information
- 11527/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 11608/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 11707/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11816/11/2016My machine does regular cleaning cycles in the night. How can I correct this?
- 11917/08/2016Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12017/08/2016Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12117/08/2016Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 12225/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12325/03/2016Windows 10 Support Information
- 12425/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12525/03/2016A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12625/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12725/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 12825/03/2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 12925/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13025/03/2016Print a web page from iPrint&Scan when using an Android™ mobile device.
- 13125/03/2016Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 13225/03/2016Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 13325/03/2016Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 13425/03/2016Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 13525/03/2016Can I use AirPrint with my Brother machine?
- 13625/03/2016Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13725/03/2016Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 13825/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 13925/03/2016What is the Network Shared printing?
- 14025/03/2016Discover the MAC address of the Brother network card
- 14125/03/2016Can I print from or scan to Android™ Smartphone?
- 14224/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14324/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 14424/03/2016I cannot scan via USB. (Mac OS X)
- 14524/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 14624/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 14724/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 14824/03/2016Scan a document in Mac OS X 10.7.
- 14924/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15023/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.