FAQs & Troubleshooting
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229 Results
- 101Hub is Unusable
- 102Discover the MAC address of the Brother network card
- 103Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 104When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 105When I print photos, the color quality is not good.
- 106Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 107Clean the Scanner
- 108I cannot connect my machine to a Windows 11 computer via USB.
- 109Configure and use the Scan Key Tool (Linux)
- 110Where can I download Brother iPrint&Scan application for Mac?
- 111Uninstall the scanner driver. (Linux)
- 112Printing is slow or printed images are too dark (Windows)
- 113I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 114Update the Driver or Firmware for your Brother machine
- 115Enable the Brother machine's network interface.
- 116Scan from the Brother iPrint&Scan application using Windows Phone.
- 117Copy an ID Card
- 118Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 119Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 120Low Temperature
- 121High Temperature
- 122I cannot print from my computer via USB.
- 123I am sharing my Brother machine. I can print but cannot scan.
- 124I cannot scan via network.
- 125I cannot scan via USB. (macOS)
- 126Clean the Paper Pick-up Rollers
- 127Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 128Clean the Print Head from Your Brother Machine
- 129Cover is Open
- 130Clean the Paper Feed Rollers
- 131Manual Feed
- 132When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 133When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 134When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 135Out of Memory
- 136I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 137Improve poor print quality.
- 138The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 139Print the Network Configuration Report
- 140I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 141My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 142When I print images, the quality is not good (Linux)
- 143The downloaded driver's name is different from my machine's name. (Linux)
- 144Uninstall Scan-key-tool. (Linux)
- 145To install the printer driver easily using a tool. (Linux)
- 146Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 147Scan to Email Attachment Using ControlCenter4 Home Mode (Windows)
- 148When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 149Install PaperPort™ 12SE / 14SE (Windows)
- 150Connect the cords