FAQs & Troubleshooting
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- 51I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 52Scan multiple pages into one file instead of each scan being saved as a separate file.
- 53I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 54I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 55When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 56I updated the Web BRAdmin and cannot enable the logging function.
- 57I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 58Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 59Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 60I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 61What is a "Generic PCL Driver"?
- 62How do I improve the copy or fax quality?
- 63I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 64Can I use non-Brother or third party supplies with the Brother machine?
- 65Can I print from DOS applications?
- 66What does "MACHINE ERROR XX" mean?
- 67When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 68I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 69When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 70Vertical streaks appear in my copies.
- 71The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 72My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 73The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 74Large characters are printed incorrectly. (Linux)
- 75Print command (LPR) (Linux)
- 76When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 77I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 78I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 79Delete a network scanner entry. (Linux)
- 80Uninstall the scanner driver. (Linux)
- 81I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 82I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 83Send a fax using PC-FAX with LPD/LPRng (Linux)
- 84Uninstall printer drivers (Linux)
- 85Firewall port requirements of the Scan Key Tool (Linux)
- 86How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 87Open the Control Panel (For Windows)
- 88Open the "Scanners and Cameras" and Properties.
- 89I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 90I can print but cannot scan via network. (For Windows)
- 91I can receive a fax, but cannot receive a telephone call.
- 92Is my Brother machine compatible with third party print servers?
- 93Verify if the Brother machine has a dial tone
- 94I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 95I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 96I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 97How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 98PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 99How do I configure fax forward to e-mail?
- 100I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?