FAQs & Troubleshooting
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283 Results
- 51Scan a document from a Windows Vista application
- 52Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 53I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 54I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 55Configure and use the Scan Key Tool (Linux)
- 56Cannot print after a Windows 10 update (June 2020)
- 57I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 58All print jobs are aborted and nothing is printed. (Linux)
- 59Firewall port requirements of the Scan Key Tool (Linux)
- 60I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 61ControlCenter3 displays a blank screen at startup (Windows)
- 62I cannot save a file downloaded from the Brother support website (For Windows)
- 63Delete print jobs from the print queue.
- 64Download a file from the "Downloads" section and save it to Windows 8 computer.
- 65Install the built-in drivers (For Windows 8 and Windows 10)
- 66I cannot make borderless prints.
- 67How to identify your Operating System (OS).
- 68The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 69Locate files scanned with ControlCenter2 (For Macintosh)
- 70I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 71The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 72I can receive a fax, but cannot receive a telephone call.
- 73I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 74I cannot scan via USB. (Mac OS X)
- 75Scan multiple pages into one file instead of each scan being saved as a separate file.
- 76How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 77I cannot pull the paper tray out of my machine. What can I do?
- 78I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 79How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 80I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 81I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 82When printing from my Apple Mac OS X, the print is coming out mirrored.
- 83Which E-mail packages are compatible with ControlCenter3?
- 84Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 85"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 86Where is the USB port on the machine?
- 87How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 88I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 89What does "COMM.ERROR" on the LCD display mean?
- 90I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 91What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 92When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 93When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 94What is Multi-Function Link Pro Suite?
- 95How do I print envelopes?
- 96I'm using Macintosh. What is the PreScan option used for?
- 97My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 98What driver package format is supported by my Linux distribution?
- 99The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 100The downloaded driver's name is different from my machine's name. (Linux)