FAQs & Troubleshooting
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245 Results
- 51Scan a document from a Windows XP application
- 52The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 53I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 54I cannot install the driver when using the Driver Install Tool. (Linux)
- 55Configure and use PC-FAX (CUPS) (Linux)
- 56I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 57The downloaded driver's name is different from my machine's name. (Linux)
- 58Large characters are printed incorrectly. (Linux)
- 59I cannot scan when using SELinux (Security-Enhanced Linux)
- 60Uninstall the scanner driver. (Linux)
- 61I am unable to print from a client PC to a printer on a print server. (Linux)
- 62Delete print jobs from the print queue.
- 63Install the built-in drivers (For Windows 8 and Windows 10)
- 64Configure a cover page for PC-FAX.
- 65The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 66My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 67"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 68Scan multiple pages into one file instead of each scan being saved as a separate file.
- 69I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 70Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 71Can I print a report that will show all of my Speed Dial and Group numbers?
- 72When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 73I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 74Can I print using only the black ink cartridge when the Color cartridges have run out?
- 75When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 76I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 77The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 78Which E-mail packages are compatible with ControlCenter3?
- 79When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 80In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 81Glossy Paper does not feed correctly. What can I do?
- 82When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 83What kind of Media Adapter can I use?
- 84When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 85The keys on the control panel do not respond.
- 86How do I clear the message "PAPER JAM" from the display?
- 87Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 88I am experiencing problems sending a fax.
- 89How do I clean the Scanner to improve the copy or fax quality?
- 90Improve poor print quality.
- 91Is there a way to view how much ink is remaining?
- 92When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 93Clear the message "Awaiting Redial"
- 94The LCD displays an error code (number). What does it mean?
- 95What is the "Station ID" and how do I set it?
- 96The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 97I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 98I'm using Windows and the print speed is too slow. What can I do?
- 99Can I still receive faxes or calls when the machine is switched off?
- 100I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?