FAQs & Troubleshooting
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144 Results
- 5105/07/2018Windows 7 Support Information
- 5227/10/2017I cannot print from my computer via network. (For Macintosh)
- 5327/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5425/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5525/03/2016What is the difference between the toner cartridge and the drum unit?
- 5625/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5725/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5825/03/2016What is the Network Shared printing?
- 5925/03/2016Can I print from or scan to Android™ Smartphone?
- 6025/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6124/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6223/03/2016What can happen if the wrong paper is used in your machine.
- 6323/03/2016What is the BRAdmin Professional software used for?
- 6410/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6506/04/2015I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 6627/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6725/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6819/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6926/09/2014How do I repack the printer?
- 7005/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7127/01/2014How do I correct blank pages?
- 7227/01/2014How do I install the optional Duplex Unit?
- 7327/01/2014How can I clean the inside of the printer?
- 7427/01/2014"JAM E" error appears on the LCD. What should I do?
- 7527/01/2014"JAM D" error appears on the LCD. What should I do?
- 7627/01/2014"JAM C" error appears on the LCD. What should I do?
- 7727/01/2014"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 7827/01/2014How do I install the Optional Lower Tray Unit?
- 7927/01/2014How do I install additional memory?
- 8027/01/2014How do I replace the fusing unit?
- 8117/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 8217/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 8323/10/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 8415/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 8514/05/2013Printouts have toner specks.
- 8610/05/2013Printouts have wrinkles or creases.
- 8710/05/2013White streaks or lines appears down the page.
- 8810/05/2013Lines appears across the page.
- 8909/05/2013"JAM B" error appears on the LCD. What should I do?
- 9009/05/2013Printouts are faint.
- 9109/05/2013How do I clear paper jams?
- 9208/05/2013The image is ghosted.
- 9326/04/2013Color around the edge of printing is incorrect.
- 9426/04/2013White spots appear.
- 9526/04/2013Ink smears when rubbed.
- 9626/04/2013Vertical black lines or streaks appear on the printout.
- 9726/04/2013Dirty spots are printed.
- 9825/04/2013Nothing is printed on the page or some colors are missing.
- 9928/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 10018/06/2012Change the language displayed on my Brother machine's LCD.