FAQs & Troubleshooting
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230 Results
- 51Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 52Unable to Print 7X
- 53High Temperature
- 54Locate files scanned with ControlCenter2 (For Macintosh)
- 55Can I print from or scan to Android™ Smartphone?
- 56The edge of glossy paper is smudged.
- 57Ink Low
- 58I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 59I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 60Scan a document from a Windows XP application
- 61Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 62What is the recommended paper?
- 63My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 64Scan using XSane or GIMP (Linux)
- 65Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 66"Offline" appears on the Status Monitor.
- 67Install the built-in drivers (For Windows 8 and Windows 10)
- 68A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 69Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 70Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 71Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 72Scan a document and e-mail it as an attachment. (For Windows)
- 73Make copies using my Brother machine.
- 74Is there a Brother machine which is compatible with Mac Airport stations?
- 75Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 76When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 77I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 78Load envelopes
- 79Cannot print after a Windows 10 update (June 2020)
- 80Where can I download Brother iPrint&Scan application for Mac?
- 81Important points for specifying the scan area (Linux)
- 82"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 83Scan a document using Brother iPrint&Scan. (macOS only)
- 84I get a TS error when trying to print on a wireless network.
- 85Install BookScan & Whiteboard Suite onto Windows 10.
- 86I cannot save a file downloaded from the Brother support website (For Windows)
- 87Enable the Brother machine's network interface.
- 88How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 89Scan from the Brother iPrint&Scan application using Windows Phone.
- 90I cannot find some option in the Printing preferences. (For Windows)
- 91Download a file from the "Downloads" section and save it to Windows 8 computer.
- 92Printing/ Scanning with a mobile device
- 93Print a web page from iPrint&Scan when using an Android™ mobile device.
- 94Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 95I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 96Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 97Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 98Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 99Unable to Print 3X
- 100Low Temperature