FAQs & Troubleshooting
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235 Results
- 51Install PaperPort™ 12SE / 14SE (Windows)
- 52Clean the drum unit
- 53My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 54Cannot print after a Windows 10 update (June 2020)
- 55Check the remaining ink or toner level (Linux)
- 56A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 57Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 58Scan multiple pages into one file instead of each scan being saved as a separate file.
- 59Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 60What is Toner Continue Mode?
- 61I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 62Smudges on printed pages (Poor fixing)
- 63Print the Network Configuration Report
- 64Black lines down the page
- 65Open the Control Panel (For Windows)
- 66Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 67The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 68Curled or wavy
- 69Image skewed
- 70I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 71Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 72Change the printer driver settings (Windows/macOS)
- 73Print Unable or Print Unable XX
- 74TONER ENDED
- 75Envelope creases
- 76What can happen if the wrong paper is used in your machine.
- 77Reset the network settings to the factory default
- 78I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 79Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 80What kind of envelopes and labels are recommended for printing?
- 81Protect your Brother machine against unauthorised access over the network
- 82When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 83The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 84Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 85Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 86Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 87The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 88Size Error DX or Size Error 2-sided
- 89Jam Tray (With Video Instructions)
- 90Can I use non-Brother or third party supplies with the Brother machine?
- 91Gray background
- 92Print on envelopes, labels, or thick paper from the manual feed slot.
- 93Hollow print
- 94I cannot find some options in the Print dialog box (macOS 11 or later)
- 95I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 96Download a file from the "Downloads" section and save it to Windows 8 computer.
- 97Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 98Important points you need to confirm before configuring your Brother machine for a wireless network.
- 99Discover the MAC address of the Brother network card
- 100Self-Diagnostic