FAQs & Troubleshooting
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238 Results
- 51The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 52I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 53Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 54I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 55I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 56I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 57I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 58When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 59How do I clean the scanner glass?
- 60When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 61How do I clean the corona wire?
- 62The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 63What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 64When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 65How do I factory reset the print server?
- 66I'm using Macintosh®. What are the settings in the Scanner window used for?
- 67I'm using Macintosh. What is the PreScan option used for?
- 68How do I know the current network configuration?
- 69The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 70I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 71I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 72Delete a network scanner entry. (Linux)
- 73Uninstall the scanner driver. (Linux)
- 74Configure scan settings without administrator privileges (Linux)
- 75Print command (cupswrapper) (Linux)
- 76I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 77All print jobs are aborted and nothing is printed. (Linux)
- 78Firewall port requirements of the Scan Key Tool (Linux)
- 79What is the difference between the toner cartridge and the drum unit?
- 80The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 81When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 82Scan and save a document in PDF format (Scan to File)
- 83I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 84I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 85How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 86Scan a document in Mac OS X 10.7.
- 87Scan an image and insert it in a Windows XP application
- 88Scan a document in Windows 8 and Windows 10.
- 89My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 90Replace the drum unit.
- 91I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 92I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 93I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 94Paper size settings are unavailable when I print from OpenOffice (Linux)
- 95When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 96I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 97Command List of brscan. (Linux)
- 98Uninstall Scan-key-tool. (Linux)
- 99I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 100I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)