FAQs & Troubleshooting
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214 Results
- 51I cannot print from my computer via USB.
- 52Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 53When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 54How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 55When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 56In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 57Improve poor print quality.
- 58I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 59The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 60I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 61Configure scan settings without administrator privileges (Linux)
- 62I want to print using CUPS while keeping SELinux enabled. (Linux)
- 63Install FaceFilter Studio onto Windows 10.
- 64I cannot save a file downloaded from the Brother support website (For Windows)
- 65Open the Status Monitor
- 66Install the built-in drivers (For Windows 8 and Windows 10)
- 67Open the "Scanners and Cameras" and Properties.
- 68How to identify your Operating System (OS).
- 69Locate files scanned with ControlCenter2 (For Macintosh)
- 70Locate files scanned with ControlCenter3 (For Windows)
- 71The edge of glossy paper is smudged.
- 72I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 73The printer status is Offline or Paused.
- 74The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 75Windows 7 Support Information
- 76When I make a copy the image or text is cut off. What can I do?
- 77I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 78Create or view a XML Paper Specification document
- 79Where can I get FaceFilter Studio and what can I do with this application?
- 80Scan a document from the Windows Vista Photo Gallery
- 81Change the user interface of ControlCenter3
- 82One or more of my colors are not printing (blank). What can I do?
- 83Scan a document in Windows 8 and Windows 10.
- 84When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 85When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 86I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 87When I print images, the quality is not good (Linux)
- 88Large characters are printed incorrectly. (Linux)
- 89Print command (LPR) (Linux)
- 90Important points for specifying the scan area (Linux)
- 91I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 92I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 93I am unable to print from a client PC to a printer on a print server. (Linux)
- 94Firewall port requirements of the Scan Key Tool (Linux)
- 95"Offline" appears on the Status Monitor.
- 96The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 97The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 98When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 99Can I print directly onto DVDs or CDs?
- 100My machine does regular cleaning cycles in the night. How can I correct this?