FAQs & Troubleshooting
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245 Results
- 51Configure a cover page for PC-FAX.
- 52The printer status is Offline or Paused.
- 53The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 54Scan multiple pages into one file instead of each scan being saved as a separate file.
- 55I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 56I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 57PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 58When printing from my Apple Mac OS X, the print is coming out mirrored.
- 59Which E-mail packages are compatible with ControlCenter3?
- 60Can third party ink be used to refill the ink cartridges?
- 61Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 62Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 63When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 64I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 65How do I clean the Scanner to improve the copy or fax quality?
- 66Why doesn't the machine answer when receiving a call?
- 67Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 68I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 69I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 70I'm using Windows and the print speed is too slow. What can I do?
- 71Why can't I print when an ink cartridge is empty?
- 72Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 73I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 74Configure and use PC-FAX (CUPS) (Linux)
- 75The downloaded driver's name is different from my machine's name. (Linux)
- 76Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 77When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 78I cannot scan when using SELinux (Security-Enhanced Linux)
- 79Command List of brscan. (Linux)
- 80Print command (cupswrapper) (Linux)
- 81I am unable to print from a client PC to a printer on a print server. (Linux)
- 82How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 83Install the built-in drivers (For Windows 8 and Windows 10)
- 84How do I know which side up my photo paper should be in the tray?
- 85When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 86How do I load 10 x 15 Glossy paper into my machine?
- 87Scan a document from the Windows Vista Photo Gallery
- 88When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 89How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 90My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 91I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 92When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 93The keys on the control panel do not respond.
- 94Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 95Uninstall the drivers. (Mac OS X 10.5)
- 96Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 97The LCD displays an error code (number). What does it mean?
- 98What is the "Station ID" and how do I set it?
- 99The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 100Uninstall the drivers (Windows)