FAQs & Troubleshooting
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142 Results
- 1Will my printer automatically turn itself off?
- 2How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 3I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4How do I transfer label or slip templates?
- 5How to identify your Operating System (OS) for Windows or Mac
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7Some of the print options in OpenOffice do not work. (Linux®)
- 8Creating a label with OpenOffice (Linux®)
- 9This printer is not detected when establishing a Bluetooth® connection.
- 10What is the Label List? (P-touch Editor 5.x for Windows)
- 11I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13How to charge the rechargeable Li-ion battery
- 14How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 15I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 16I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 17When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 20Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 21How to connect to an AC power outlet (Optional)
- 22How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23Printing is not possible. (USB connection)
- 24How do I initialize and clear the printer to factory default settings?
- 25Installing the LPR driver and CUPS wrapper driver (Linux®)
- 26Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 27Can I set a different media width when using an OpenOffice template? (Linux®)
- 28How to use the Paper Size Setup (for Windows)
- 29What is the JPEG printing and how can I use it?
- 30The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 31Why doesn't my printer turn on when the Power button is pressed?
- 32Where can I find my Brother printer's serial number?
- 33P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 34What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 35I connected multiple printers of the same model to one computer but can only print from one of them.
- 36I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 37How to open the Devices and Printers window
- 38How do I connect the printer and my mobile device via Bluetooth®?
- 39How to identify the printer's firmware version
- 40How do I clean my machine?
- 41How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 42The printing position shifts vertically or horizontally. (Linux®)
- 43I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 44I am using AppArmor and I cannot print. (for Ubuntu and openSUSE) (Linux®)
- 45Creating a label with GIMP (Linux®)
- 46How to install Brother software on a computer not connected to the Internet
- 47The printed label length is not as expected.
- 48When printing from an application, the application's "Collate" setting does not work correctly.
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50What Android™ mobile application can I use?