FAQs & Troubleshooting
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156 Results
- 1How do I transfer label or slip templates?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3Will my printer automatically turn itself off?
- 4This printer is not detected when establishing a Bluetooth® connection.
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 8How do I initialize and clear the printer to factory default settings?
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 11What Android™ mobile application can I use?
- 12Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 13How do I transfer label templates with P-touch Transfer Express?
- 14The LED indicator or the LCD is not lit.
- 15How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 16The paper settings specified from the server computer are not reflected on the client computer.
- 17How to charge the rechargeable Li-ion battery
- 18How to install the rechargeable Li-ion battery
- 19How do I insert/change the paper or label roll?
- 20(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 21I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22What iOS mobile application can I use?
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 25How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 26Printing is not possible. (USB connection)
- 27How do I clean my machine?
- 28Where can I find my Brother printer's serial number?
- 29I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 30How to use the Paper Size Setup (for Windows)
- 31When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 32I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 33I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 34(Video) What is the JPEG printing and how can I use it?
- 35What is the Label List? (P-touch Editor 5.x for Windows)
- 36How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 37P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 38Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 39(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 40How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 41(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43The printed label length is not as expected.
- 44When printing from an application, the application's "Collate" setting does not work correctly.
- 45When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 46How do I connect the printer and my mobile device via Bluetooth®?
- 47Printed paper contains streaks or paper is not fed correctly.
- 48The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 49How to connect to a DC power socket (Optional)
- 50How to connect to an AC power outlet (Optional)