FAQs & Troubleshooting
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143 Results
- 1P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 2How do I transfer label or slip templates?
- 3The print quality is poor, and the image is too light or dark.
- 4How do I install/change the RD roll?
- 5What Android™ mobile application can I use?
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7How to identify your Operating System (OS) for Windows or Mac
- 8How to connect to a DC power outlet (Optional)
- 9How do I transfer label templates with P-touch Transfer Express?
- 10How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12How do I connect RJ printer to my computer?
- 13Print free-length labels with the set length (Linux®)
- 14How to use the Paper Size Setup (for Windows)
- 15P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 16Wi-Fi® and Bluetooth® lamps are lit in blue but the printer cannot communicate with other devices via a wireless LAN.
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18I have an occasional printing problem.
- 19The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 20How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Installing a CA certificate
- 23I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 24What iOS mobile application can I use?
- 25The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 26I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 27"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 28How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 29The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 30When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32Adding a custom media size for continuous roll (Linux®)
- 33Where can I find my Brother printer's serial number?
- 34How to open the Devices and Printers window
- 35Using the Communication Settings (for Windows)
- 36What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 37The paper settings specified from the server computer are not reflected on the client computer.
- 38How do I reset network setting?
- 39Will my printer automatically turn itself off?
- 40My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 41The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 42Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 43Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 44How to install Brother software on a computer not connected to the Internet
- 45How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 46What is the Label List? (P-touch Editor 5.x for Windows)
- 47How do I connect the printer to my computer via Wi-Fi®?
- 48How to install the rechargeable Li-ion Battery
- 49How to connect to an AC power outlet (Optional)
- 50How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)