FAQs & Troubleshooting
Latest |
99 Results
- 5117/11/2020The printed image is out of alignment.
- 5215/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 5303/07/2020Installing the software
- 5402/07/2020How to install the rechargeable Li-ion battery (optional)
- 5523/06/2020How to connect to an AC power outlet (optional)
- 5619/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 5719/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 5813/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 5906/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6027/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 6109/12/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 6209/12/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 6309/12/2019Some of the print options in OpenOffice do not work. (Linux®)
- 6409/12/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 6521/10/2019Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 6621/10/2019When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 6716/10/2019Uninstalling the printer drivers (Linux®)
- 6816/10/2019Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 6916/10/2019I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 7016/10/2019Pages don't print. What should I do?
- 7115/10/2019The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 7215/10/2019The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 7315/10/2019How to identify the printer's firmware version
- 7411/10/2019How do I transfer templates to the printer?
- 7509/10/2019What is the JPEG printing and how can I use it?
- 7608/10/2019Can I print out the printer settings?
- 7708/10/2019Using the Device Settings (for Windows)
- 7808/10/2019Using the Printer Setting Tool (for Mac)
- 7903/10/2019What do the indicator lights mean?
- 8020/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 8112/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 8201/02/2019How do I switch to and use the mass storage mode?
- 8301/11/2018P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8420/04/2018When printing from an application, the application's "Collate" setting does not work correctly.
- 8527/02/2018I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 8615/05/2017I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 8705/01/2016The DATA indicator has turned off even though data remains in the printer.
- 8805/01/2016The paper is jammed in the printer.
- 8914/12/2015How to insert paper
- 9017/09/2015I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 9106/08/2015The top margin is incorrect.
- 9206/08/2015Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 9306/08/2015The printed image is compressed or stretched.
- 9406/08/2015The paper moves through the printer, but nothing appears on the paper.
- 9506/08/2015How do I turn the printer off?
- 9605/08/2015How to connect to a DC power outlet (optional)
- 9705/08/2015How to charge the rechargeable Li-ion battery
- 9805/08/2015The print quality is poor, and the image is too light or dark.
- 9906/01/2015Error messages do not appear when using the USB connection of my printer.