FAQs & Troubleshooting
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61 Results
- 1"Document Jam/too Long" or "A document is jammed in the ADF."
- 2Replace Roller
- 3Unknown error.
- 4My scanner gets warm.
- 5What driver package format is supported by my Linux distribution?
- 6Important points for specifying the scan area (Linux)
- 7Do not open the ADF cover when scanning.
- 8Colors in the scanned image are dark.
- 9The scan speed is too slow.
- 10How to identify your Operating System (OS).
- 11Scan using XSane or GIMP (Linux)
- 12error 20392 - Scanner not responding, check card, power, and cable.
- 13ADF AFE R/W test error
- 14Bleed-through is seen in the scanned image.
- 15My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 16Configure the Scan to Email Feature (Linux)
- 17No document in ADF.
- 18USB R/W test error
- 19TWAIN errors appear when starting to scan. (Macintosh)
- 20Change the image settings. (Using DS Capture)
- 21Change the paper settings. (Using DS Capture)
- 22My scanner is connected but it will not feed my document or do anything else.
- 23ADF cover open
- 24The scanned documents are put into the incorrect order. (macOS)
- 25Delete a network scanner entry. (Linux)
- 26Uninstall the scanner driver. (Linux)
- 27Uninstall Scan-key-tool. (Linux)
- 28Pre-Required Procedures (Linux)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 32AFE LVDS test error
- 33ADF front lamp error
- 34AFE R/W test error
- 35Check the firmware version.
- 36A page that is not a blank page is skipped.
- 37My scanned image is missing.
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Command List of brscan. (Linux)
- 41The rollers are worn.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Cannot find the scanner.
- 44When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 45White vertical lines or white stripes appear on the scanned image.
- 46ADF rear lamp error
- 47ADF AFE LVDS test error
- 48FlashROM R/W test error
- 49Ultrasonic error
- 50NVRAM R/W test error