FAQs & Troubleshooting
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206 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How can I connect my printer wirelessly?
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4What Android™ mobile application can I use?
- 5P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 7When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9How do I connect the printer to my computer via Wi-Fi® using an access point?
- 10Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 11Installing the software
- 12I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 13Installing the Touch Panel Display (Optional)
- 14Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 15How do I transfer label templates with P-touch Transfer Express?
- 16How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 17Printing is not possible. (P-touch Editor5.3 for Mac)
- 18Printing is not possible. (USB connection)
- 19How to open the Devices and Printers window
- 20I cannot print using a HSe cassette.
- 21Where can I find the IP addresses of my computer and the printer?
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24Using the Device Settings (for Windows)
- 25How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 26How can I create a barcode label? (iPrint&Label)
- 27What is P-touch Library?
- 28How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 29When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 30How to create serialized labels (Pro Label Tool)
- 31I cannot print using FLe tape and get an error message.
- 32I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Using the Communication Settings (for Windows)
- 35Where can I find the printer's network settings, such as IP address?
- 36How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 37Where can I download Brother iPrint&Label? (iPrint&Label)
- 38My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 39Installing the LPR driver and CUPS wrapper driver (Linux®)
- 40Can I change the barcode protocol inside the templates? (iPrint&Label)
- 41I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 42I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 43P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 44How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 45The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 46What iOS mobile application can I use?
- 47Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 48How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 49Using the Printer Setting Tool (for Mac)
- 50I cannot connect my machine to the wireless network.