FAQs & Troubleshooting
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206 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 3I cannot print using FLe tape and get an error message.
- 4When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 5I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8I cannot print using a HSe cassette.
- 9When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 10Printing is not possible. (USB connection)
- 11How do I transfer label templates with P-touch Transfer Express?
- 12How do I connect the printer to my computer via Wi-Fi® using an access point?
- 13Using the Communication Settings (for Windows)
- 14Power Supply
- 15Printing is not possible. (P-touch Editor5.3 for Mac)
- 16Installing the Touch Panel Display (Optional)
- 17Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 18Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 19How to open the Devices and Printers window
- 20How can I create a barcode label? (iPrint&Label)
- 21Using the Device Settings (for Windows)
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 24Can I change the barcode protocol inside the templates? (iPrint&Label)
- 25Installing the software
- 26How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 27Where can I find my Brother printer's serial number?
- 28I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 29How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 30Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 31P-touch Editor crashes when I open it on my Mac.
- 32How to create serialized labels (Pro Label Tool)
- 33Can I check the printer's usage log?
- 34How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 35I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 36What Android™ mobile application can I use?
- 37Poor print quality when printing on narrow labels. (iPrint&Label)
- 38Can I use the app with my iPad? (iPrint&Label)
- 39How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 40Installing the LPR driver and CUPS wrapper driver (Linux®)
- 41I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 42I cannot print after updating the firmware or font data.
- 43Adding a custom media size for continuous tape / roll (Linux®)
- 44P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 45Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 46Using the Printer Setting Tool (for Mac)
- 47How can I connect my printer wirelessly?
- 48What is P-touch Library?
- 49What options are available for label feeding and cutting?
- 50Can I use iPrint&Label with another company's printers? (iPrint&Label)