FAQs & Troubleshooting
![]() |
Popular |
216 Results
- 1I cannot print using a HSe cassette.
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How do I connect the printer to my computer via Wi-Fi® using an access point?
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5Power Supply
- 6When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 7Using the Communication Settings (for Windows)
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 10How is the print head cleaning cassette used?
- 11Where can I download the latest P-touch Editor for Mac?
- 12Installing the software
- 13Open LBX files created in P-touch Editor in Pro Label Tool
- 14How can I connect my printer wirelessly?
- 15Where can I find the printer's network settings, such as IP address?
- 16How do I transfer label templates with P-touch Transfer Express?
- 17How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 20The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 21What Android™ mobile application can I use?
- 22What iOS mobile application can I use?
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 25How to identify your Operating System (OS) for Windows or Mac
- 26I cannot print after updating the firmware or font data.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29Using the Printer Setting Tool (for Mac)
- 30Where can I find the IP addresses of my computer and the printer?
- 31Poor print quality when printing on narrow labels. (iPrint&Label)
- 32Where can I download Brother iPrint&Label? (iPrint&Label)
- 33What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 34How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 35Printing is not possible. (USB connection)
- 36I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 37Installing the LPR driver and CUPS wrapper driver (Linux®)
- 38What is WEP?
- 39Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 40How can I reset the printer?
- 41My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 42How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 43P-touch Editor crashes when I open it on my Mac.
- 44Creating a label with GIMP (Linux®)
- 45Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 46If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 47The top and base layers of the laminated tape are misaligned.
- 48(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 49Where can I find my Brother printer's serial number?
- 50I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.