FAQs & Troubleshooting
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190 Results
- 1Installing the software
- 2Where can I find my Brother printer's serial number?
- 3How can I connect the printer and my Apple mobile device wirelessly?
- 4Can I check the printer's usage log?
- 5How do I connect the printer to my computer via Wi-Fi®?
- 6What options are available for label feeding and cutting?
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8What do the indicator lights mean?
- 9The printer stops while printing, or the tape is cut in the middle of the text.
- 10Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 11How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 12Using the Communication Settings (for Windows)
- 13What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 14Which brands of Ni-MH rechargeable batteries do you recommend?
- 15I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 16How to delete the registry information and files related to the printer driver
- 17How to identify your Operating System (OS) for Windows or Mac
- 18P-touch Editor crashes when I open it on my Mac.
- 19How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 23I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 24Printing is not possible. (USB connection)
- 25How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 26I cannot establish a connection using Wireless Direct.
- 27My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 28I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 29I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 30The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 31Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 32How do I disable broadcasting the printer to AirPrint-compatible devices?
- 33When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 34Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 35Using the P-touch Utility (for Mac)
- 36Can I change the barcode settings like barocde size? (iPrint&Label)
- 37I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 38Using the Printer Setting Tool (for Windows)
- 39How do I update the firmware?
- 40Using the Device Settings (for Windows)
- 41How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 42Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 43"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 44Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 45How can I reset the printer?
- 46(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 47Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 48I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 49What Android™ mobile application can I use?
- 50What iOS mobile application can I use?