FAQs & Troubleshooting
![]() |
Popular |
193 Results
- 1Where can I find my Brother printer's serial number?
- 2(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3Where can I download the latest P-touch Editor for Mac?
- 4When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 5How can I connect the printer and my Apple mobile device wirelessly?
- 6I cannot establish a connection using Wireless Direct.
- 7Installing the software
- 8Can I check the printer's usage log?
- 9How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 10The printer stops while printing, or the tape is cut in the middle of the text.
- 11What do the indicator lights mean?
- 12What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 13(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 14Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 15Where can I download Brother iPrint&Label? (iPrint&Label)
- 16Which brands of Ni-MH rechargeable batteries do you recommend?
- 17How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 19How do I set a tape cassette?
- 20How to identify your Operating System (OS) for Windows or Mac
- 21The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 22How do I connect the printer to my computer via Wi-Fi®?
- 23(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 24I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 25P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 26Installing a CA certificate
- 27When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 28Can I apply device setting changes to another printer?
- 29What options are available for label feeding and cutting?
- 30How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 31(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 32I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 33The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 34(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35When printing from an application, the application's "Collate" setting does not work correctly.
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37What iOS mobile application can I use?
- 38Can I change the barcode settings like barocde size? (iPrint&Label)
- 39Can I change the barcode protocol inside the templates? (iPrint&Label)
- 40I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
- 41Share your printer in Windows 7 (Shared printer)
- 42The label does not cut well.
- 43Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 44The tape got jammed or stuck in the printer.
- 45Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 46I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 47Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 48The paper settings specified from the server computer are not reflected on the client computer.
- 49(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 50How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)