FAQs & Troubleshooting
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152 Results
- 1When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)
- 2I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 3How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 4The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 5Where can I find my Brother printer's serial number?
- 6The printer is not connected to my mobile device correctly.
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8Using the Printer Setting Tool (for Mac)
- 9The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 10Where can I download the latest P-touch Editor for Mac?
- 11How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 12Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 13The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 14The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 15The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 16I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 17The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 18How to change the rechargeable Li-ion battery
- 19How do I charge the Li-ion battery?
- 20Does my printer support Bluetooth® Ver 5.0, Class 2?
- 21Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though they display correctly on the editing screen. (P-touch Design&Print)
- 22The tape is ejected with the paper liner separated from the tape.
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24Printing is not possible. (P-touch Editor5.3 for Mac)
- 25I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 26P-touch Editor crashes when I open it on my Mac.
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 29How many mobile devices can I connect to one printer via Bluetooth®?
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 32Can my printer use TZ/TZe tapes?
- 33The tape got jammed or stuck in the printer.
- 34Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 35The top and base layers of the laminated tape are misaligned.
- 36What do the indicator lights mean?
- 37How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 38My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 39I cannot insert or remove the tape cassette.
- 40My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 41How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 42How do I uninstall the printer driver?
- 43How to identify your Operating System (OS) for Windows or Mac
- 44I can no longer print from my computer, even though I was able to print previously.
- 45I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 46I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 47How to install Brother software on a computer not connected to the Internet
- 48How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 49The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 50What tapes are suitable for QR code printing?