FAQs & Troubleshooting
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164 Results
- 1The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 2I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 3I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 4The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 5Where can I find my Brother printer's serial number?
- 6The printer does not print from my mobile device or does not print correctly.
- 7How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 8I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 9How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 10I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 11The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 12I cannot insert or remove the tape cassette.
- 13When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)
- 14How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 15I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 16I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 17How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 18The printer is not connected to my mobile device correctly.
- 19Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 20How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21What do the indicator lights mean?
- 22I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 23When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touch Design&Print / Design&Print 2 for Android™)
- 24I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 25How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 26A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 27How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 28How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 29The label does not cut well.
- 30My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 31I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 32How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 33How to change the rechargeable Li-ion battery
- 34How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 35How is the print head cleaning cassette used?
- 36Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 37Where can I download the latest P-touch Editor for Mac?
- 38What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 39Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 40The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 41What is the difference between the text box layout and the label layout? (P-touch Design&Print)
- 42The tape is ejected with the paper liner separated from the tape.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Using the Printer Setting Tool (for Mac)
- 45Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 46How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 47Printing is not possible. (P-touch Editor5.3 for Mac)
- 48Does my printer support Bluetooth® Ver 5.0, Class 2?
- 49How do I print multiple lines of text? (P-touch Design&Print)
- 50Can I change the barcode protocol inside the templates? (iPrint&Label)