FAQs & Troubleshooting
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163 Results
- 1The printer does not print from my mobile device or does not print correctly.
- 2The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 3How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 4The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 5The printer is not connected to my mobile device correctly.
- 6I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 7Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 8Where can I find my Brother printer's serial number?
- 9The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 10When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)
- 11I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 12I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 13How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 14How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 15What do the indicator lights mean?
- 16Does my printer support Bluetooth® Ver 5.0, Class 2?
- 17How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 18I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 19The tape is ejected with the paper liner separated from the tape.
- 20I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 21What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 22Installing the software
- 23How can I print without displaying the print monitor screen?
- 24I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 25Using the Printer Setting Tool (for Mac)
- 26What is the compatible barcode protocol? (iPrint&Label)
- 27I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 28How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 29How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 30If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 31Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 32(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 33Where can I download the latest P-touch Editor for Mac?
- 34How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 35I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 36How many mobile devices can I connect to one printer via Bluetooth®?
- 37What iOS mobile application can I use?
- 38How is the print head cleaning cassette used?
- 39My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 40Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though they display correctly on the editing screen. (P-touch Design&Print)
- 41The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 42I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 43My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 44How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 45When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 46I cannot insert or remove the tape cassette.
- 47P-touch Editor crashes when I open it on my Mac.
- 48I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devices again?
- 49When I print symbols, they are garbled or corrupted. (P-touch Design&Print)
- 50There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)