FAQs & Troubleshooting
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207 Results
- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3I cannot print on a wireless (Wi-Fi) network (Windows)
- 4(Video) How to Email Print
- 5Install the Brother iPrint&Scan application (for mobile device)
- 6(Video) Load A4/Letter papers
- 7Change the printer driver settings (Windows)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 10I cannot print on a wireless (Wi-Fi) network (Mac)
- 11(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 12Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 13Printing/ Scanning with a mobile device
- 14Print a web page from iPrint&Scan when using an Android™ mobile device.
- 15Reset Your Machine
- 16Check the Print Alignment from Your Brother Machine
- 17How to identify your Operating System (OS).
- 18No Paper / No Paper Fed / No Paper Fed Again / No Paper Fed MPTray
- 19Printer Jam or Paper Jam
- 20Refill Ink
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Set up your Brother machine on a wireless network (Windows/macOS)
- 23I cannot connect my machine to a Windows 11 computer via USB.
- 24Brother iPrint&Scan cannot find my Brother machine (macOS)
- 25Configure and use PC-FAX (CUPS) (Linux)
- 26Other Problems
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Sleep
- 29Enable the Brother machine's network interface.
- 30(Video) Fill the ink tanks
- 31"Offline" appears on the Status Monitor. (Windows)
- 32Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 33I cannot scan via network.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 38Change the Print Options to Improve Your Print Results
- 39Hub is Unusable
- 40What is Brother iPrint&Scan?
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Document Jam
- 44When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 47How to use the PC-FAX.
- 48Add your Brother machine with AirPrint (macOS)
- 49Cannot print after a Windows 10 update (June 2020)
- 50Check ink level, then press [OK]