FAQs & Troubleshooting
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210 Results
- 1Paper Size Mismatch
- 2Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 3Wireless setup is requesting a WPS PIN to complete the setup
- 4Printer Jam or Paper Jam
- 5Refill Ink
- 6Install the Brother iPrint&Scan application (for mobile device)
- 7Reset Your Machine
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9Ink Low
- 10Brother iPrint&Scan cannot find my Brother machine (macOS)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12(Video) Load A4/Letter papers
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14The printer status is Offline or Paused.
- 15Load Paper in the Multi‑purpose Tray (MP Tray)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Reduce Printing Noise
- 18How to identify your Operating System (OS).
- 19(Video) How to Email Print
- 20What driver package format is supported by my Linux distribution?
- 21Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 22Check the Print Quality
- 23Print using only the black ink tank when the Color tanks have run out.
- 24Check ink level, then press [OK]
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Printing/ Scanning with a mobile device
- 27What is the recommended paper?
- 28Print the Network Configuration Report
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Sleep
- 31"Offline" appears on the Status Monitor. (Windows)
- 32Delete print jobs from the print queue.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34High Temperature
- 35(Video) When I print photos, the color quality is not good.
- 36Clean the Print Head from Your Brother Machine
- 37What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 38Cover is Open
- 39One or more of my colors are not printing (blank).
- 40Document Jam
- 41The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Open the Control Panel (For Windows)
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46I cannot connect my machine to a Windows 11 computer via USB.
- 47How to use the PC-FAX.
- 48I cannot print full-page photos or images using Email Print.
- 49When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 50I cannot print using my Brother machine on a wired network (Windows/macOS)