FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2Check the Print Alignment from Your Brother Machine
- 3(Video) Fill the ink tanks
- 4Check the Print Quality
- 5(Video) Connect telephone line and power cords
- 6(Video) Unpack your Brother machine
- 7Print using only the black ink tank when the Color tanks have run out.
- 8Correct the Paper Feed to Clear Vertical Lines
- 9Load Paper in the Multi‑purpose Tray (MP Tray)
- 10Set up a Brother machine and your mobile device on a wireless network
- 11Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12How to identify your Operating System (OS).
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14The printer status is Offline or Paused.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16Document Jam
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18Paper Size Mismatch
- 19Add your Brother machine with AirPrint (macOS)
- 20Setup a Brother machine on a wireless (Wi-Fi) network.
- 21The edge of glossy paper is smudged.
- 22My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 23No Paper / No Paper Fed
- 24One or more of my colors are not printing (blank).
- 25Paper Jam
- 26The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 27Remove Paper Scraps Jammed in the ADF
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 30Sleep
- 31Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 32Improve poor print quality.
- 33Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 34(Video) Set up your Brother machine
- 35Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Unusable Device
- 38Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 39How do I print since Google Cloud Print is discontinued?
- 40Configure and use PC-FAX (CUPS) (Linux)
- 41Cannot print after a Windows 10 update (June 2020)
- 42Printing is slow or printed images are too dark (Windows)
- 43Telephone Line Interference/VoIP.
- 44Scan to Email Attachment
- 45Printing result in Windows Photo Viewer is light.
- 46Combine multiple scanned documents into a single file with PaperPort™
- 47"Offline" appears on the Status Monitor.
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49Unable to Scan / Scan Unable
- 50When I print photos, the color quality is not good.