FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Paper Jam
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Brother iPrint&Scan cannot find my Brother machine (macOS)
- 10(Video) Fill the ink tanks
- 11Refill Ink
- 12What is Brother iPrint&Scan?
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15(Video) Set up your Brother machine
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17The printer status is Offline or Paused.
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Print using only the black ink tank when the Color tanks have run out.
- 20Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 21Check the Print Quality
- 22(Video) Unpack your Brother machine
- 23(Video) Connect telephone line and power cords
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26Check the Print Alignment from Your Brother Machine
- 27(Video) Load an Envelope (Manual Feed Slot)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Telephone Line Interference/VoIP.
- 30Change the Print Setting Options When Having Printing Problems
- 31Correct the Paper Feed to Clear Vertical Lines
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Ink Low
- 37One or more of my colors are not printing (blank).
- 38Load envelopes
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40What driver package format is supported by my Linux distribution?
- 41Add your Brother machine with AirPrint (macOS)
- 42(Video) Update the Driver or Firmware for your Brother machine
- 43My Brother machine could not be found over the network when I installed drivers on my computer.
- 44Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47Ink Box Full / InkBox Full
- 48Unable to Scan / Scan Unable
- 49Can I transfer faxes to the PC when my machine has a mechanical problem?
- 50Document Jam