FAQs & Troubleshooting
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260 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Refill Ink
- 3(Video) Load A4/Letter paper
- 4Paper Jam
- 5Brother iPrint&Scan cannot find my Brother machine (macOS)
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8(Video) Fill the ink tanks
- 9(Video) Connect telephone line and power cords
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Cannot print after a Windows 10 update (June 2020)
- 13What is Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Can I use voice mail on the same line as my Brother machine?
- 16How to identify your Operating System (OS).
- 17Change the printer driver settings (Windows/macOS)
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19What driver package format is supported by my Linux distribution?
- 20Change the Print Setting Options When Having Printing Problems
- 21Correct the Paper Feed to Clear Vertical Lines
- 22(Video) Load an Envelope (Manual Feed Slot)
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Loading paper in the manual feed slot.
- 26The printer status is Offline or Paused.
- 27My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 28Reset Your Brother Machine
- 29Printing is slow or printed images are too dark (Windows)
- 30Sleep
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32"Offline" appears on the Status Monitor.
- 33Ink Box Full / InkBox Full
- 34Unable to Scan / Scan Unable
- 35Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 36Where can I download Brother iPrint&Scan application for Mac?
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Set up your Brother machine on a wireless network.
- 39Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 40Check the Print Alignment from Your Brother Machine
- 41Check the Print Quality
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Load Documents in the Automatic Document Feeder (ADF)
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?