FAQs & Troubleshooting
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299 Results
- 1Paper Size Mismatch
- 2Paper Tray not detected/ Paper Tray #1 not detected
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5No Paper / No Paper Fed
- 6What is Brother iPrint&Scan?
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8(Video) Load A3/Ledger paper
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10(Video) Load A4/Letter paper
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Other Problems
- 13Paper Jam
- 14Refill Ink
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 17My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19Load Paper in the Multi-purpose Tray (MP Tray)
- 20How to identify your Operating System (OS).
- 21Change the printer driver settings (Windows/macOS)
- 22(Video) Set up your Brother machine
- 23"Offline" appears on the Status Monitor.
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25Enable the Brother machine's network interface.
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27Ink Low
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Add your Brother machine with AirPrint (macOS)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31(Video) Connect telephone line and power cords
- 32The printer status is Offline or Paused.
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34I cannot print on a wireless (Wi-Fi) network (Windows)
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Cover is Open
- 37What driver package format is supported by my Linux distribution?
- 38Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 39Correct the Paper Feed to Clear Vertical Lines
- 40Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 41Document Jam
- 42Unable to Print XX
- 43Prevent Smudged Printouts and Paper Jams (Windows®)
- 44(Video) Fill the ink tanks
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Can third party ink be used to refill the ink tanks?
- 49Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 50I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)