FAQs & Troubleshooting
![]() |
Popular |
151 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 3Replace the Waste Toner Box
- 4The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 5Discover the MAC address of the Brother network card
- 6Toner Error
- 7I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 8Replace the Toner Cartridge
- 9Delete print jobs from the print queue.
- 10Paper is Jammed in the Back of the Machine
- 11I cannot print using my Brother machine on a wired network (Windows/macOS)
- 12Install the Brother Mobile Connect application (for mobile device)
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14What is the default password for my Brother machine?
- 15Use Universal Print (Windows)
- 16What driver package format is supported by my Linux distribution?
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18Cannot Print ##
- 19Cartridge Error
- 20The printer status is Offline or Paused.
- 21Replace the Drum Unit
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Command List of brscan. (Linux)
- 24Set Telephone Line Compatibility for Interference and VoIP Systems
- 25Enable the Brother machine's network interface.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Tray 2 Error / Tray 3 Error / Tray 4 Error
- 28What is the default password for my BRAdmin or Web Based Management?
- 29The color of your printouts is not what you expected
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34Adjust color settings by using the custom setting in the printer driver (Windows only)
- 35In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 36Document Jam
- 37Paper is Jammed in the 2-sided Tray
- 38Cannot print after a Windows 10 update (June 2020)
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Open the Status Monitor (Windows)
- 43Condensation
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 45Print the Network Configuration Report
- 46Reduce Toner Consumption
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50Configure and use the Scan Key Tool (Linux)