FAQs & Troubleshooting
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372 Results
- 1Curled or wavy
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What is Brother iPrint&Scan?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Replace Drum
- 7Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Use Universal Print (Windows)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Reset the Drum Counter
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13(Video) Load A4/Letter paper
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15The printer status is Offline or Paused.
- 16Document Jam
- 17Print the Network Configuration Report
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20Can I print in monochrome if one of the color toners run out?
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Replace the Belt Unit
- 24Paper is Jammed underneath the Paper Tray
- 25Paper is Jammed in the Back of the Machine
- 26Paper is Jammed Inside the Machine
- 27Paper is Jammed in the Paper Tray
- 28Paper is Jammed in the MP tray
- 29Control Printer Driver settings (only available for Windows)
- 30Manage Multiple Certificates
- 31Load and Print Labels Using the MP Tray
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Enable the Brother machine's network interface.
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36Calibrate or Calibration Failed or Calibration.
- 37Carry out calibration to improve the color density
- 38I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 43Change Machine Settings to Print on Letterhead or Preprinted Paper Using the MP Tray
- 44Change Machine Settings to Print on Letterhead or Preprinted Paper Using the Paper Tray
- 45Turn Off Memory Receive
- 46Change Memory Receive Options
- 47Load Paper in the Paper Tray
- 48Configure the Store Print Log to Network Settings Using Web Based Management
- 49Export the Certificate and Private Key
- 50Install a Certificate on Your Brother Machine