FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Check the remaining ink or toner level (Linux)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Set up your Brother machine
- 4(Video) Paper is Jammed in the Manual Feed Slot
- 5I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 6Toner Low
- 7(Video) Paper is Jammed in the Paper Tray
- 8What is the recommended paper?
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10The scanning speed is slow when scanning from my machine. (Windows)
- 11I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 12I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15Export an address book and import it to another machine
- 16I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 17Uneven color density across the page
- 18Configure and use PC-FAX (CUPS) (Linux)
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 22I am unable to print from a client PC to a printer on a print server. (Linux)
- 23Set Telephone Line Compatibility for Interference and VoIP Systems
- 24Wrong Toner Cartridge
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26Cannot Scan ##
- 27Cannot Print ##
- 28Cannot Detect
- 29(Video) Paper is Jammed inside the Machine
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31What is the difference between the toner cartridge and the drum unit?
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33What is the default password for my BRAdmin or Web Based Management?
- 34Toner smears easily
- 35Document Jam
- 36Ghosting images
- 37I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 38Can I send a print job to multiple machine email addresses using Email Print?
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41(Video) Document is Jammed under the Document Cover
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Enable the Brother machine's network interface.
- 44Open the Control Panel (For Windows)
- 45How to identify your Operating System (OS).
- 46Discover the MAC address of the Brother network card
- 47I cannot scan via network.
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 49In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50Can I use non-Brother or third party supplies with the Brother machine?