FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4Install the Brother Mobile Connect application (for mobile device)
- 5Toner specks
- 6(Video) Paper is Jammed in the Paper Tray
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Document Jam
- 9Export an address book and import it to another machine
- 10Delete print jobs from the print queue.
- 11Cannot Print ##
- 12I cannot print using my Brother machine on a wired network (Windows/macOS)
- 13(Video) Document is Jammed in the Top of the ADF Unit
- 14Media Type Mismatch or Media Mismatch
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16(Video) Set up your Brother machine
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Cannot Scan ##
- 19The printer status is Offline or Paused.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 21Toner Low or Prepare New Toner Cartridge
- 22Poor fixing
- 23(Video) Paper is Jammed in the MP tray
- 24The scanning speed is slow when scanning from my machine. (Windows)
- 25I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 26Change the brscan5 scan settings using XSane (Linux)
- 27Check the remaining ink or toner level (Linux)
- 28How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 29I cannot print on a wireless (Wi-Fi) network (Windows)
- 30I cannot print on a wireless (Wi-Fi) network (Mac)
- 31After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 32(Video) Remove Small Scraps of Paper Jammed in the ADF
- 33(Video) Document is Jammed under the Document Cover
- 34The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 35(Video) Paper is Jammed in the Back of the Machine
- 36(Video) Paper is Jammed inside the Machine
- 37What is the recommended paper?
- 38I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 39Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 40I cannot connect my machine to a Windows 11 computer via USB.
- 41A security warning appears when accessing Web Based Management via HTTPS.
- 42Use Universal Print (Windows)
- 43Can I send a print job to multiple machine email addresses using Email Print?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 47Lines across the page
- 48Ghosting images
- 49Black lines down the page
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)