FAQs & Troubleshooting
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340 Results
- 1(Video) Load A4/Letter paper
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Discover the MAC address of the Brother network card
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Print on Both Sides of the Paper (Macintosh)
- 13Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 14Setup a Brother machine on a wireless (Wi-Fi) network.
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16What is Brother iPrint&Scan?
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 19Paper is Jammed in the Back of the Machine
- 20Paper is Jammed inside the Machine
- 21Curled or wavy
- 22Gray background
- 23What is the default password for my Brother machine?
- 24Load Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper in the Paper Tray
- 25I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 26Toner Low or Prepare New Toner Cartridge
- 27(Video) Unpack your Brother machine and install the toner cartridge
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 30Document Jam
- 31Paper is Jammed in the MP tray
- 32(Video) Replace the Toner Cartridge
- 33Black lines down the page
- 34I cannot print on a wireless (Wi-Fi) network (Windows)
- 35Turn Off Memory Receive
- 36Load Thick Paper in the Paper Tray
- 37Load Paper in the Multi‑purpose Tray (MP Tray)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42Set Sleep Mode Countdown
- 43Use Universal Print (Windows)
- 44Configure and use PC-FAX (CUPS) (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 47Dial Restriction for Fax sending.
- 48Configure the Store Print Log to Network Settings Using Web Based Management
- 49Send or Receive an Email Securely Using SSL TLS
- 50Print as a Poster (Windows®)