FAQs & Troubleshooting
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144 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Paper is Jammed inside the Machine
- 4Enable the Brother machine's network interface.
- 5I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 7What is the default password for my Brother machine?
- 8I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 9I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 10(Video) Paper is Jammed in the Paper Tray
- 11I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Change the printer driver settings (Windows)
- 14Poor fixing
- 15Drum End Soon
- 16(Video) Paper is Jammed in the MP tray
- 17Where can I find my Brother machine's serial number?
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19Black lines down the page
- 20"Offline" appears on the Status Monitor. (Windows)
- 21Configure and use PC-FAX (CUPS) (Linux)
- 22Check the remaining ink or toner level (Linux)
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24Toner Low or Prepare New Toner Cartridge
- 25(Video) Paper is Jammed in the 2-sided Tray
- 26A security warning appears when accessing Web Based Management via HTTPS.
- 27What driver package format is supported by my Linux distribution?
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Check the firmware version.
- 30Open the Control Panel (For Windows)
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 33I cannot print using my Brother machine on a wired network (Windows/macOS)
- 34The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36How to identify your Operating System (OS).
- 37Cannot Print ##
- 38No Toner
- 39Drum !
- 40What is the recommended paper?
- 41When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 42Change the brscan5 scan settings using XSane (Linux)
- 43When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 46My Brother machine has no power.
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 50I cannot connect my machine to a Windows 11 computer via USB.