FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5Document Jam
- 6I cannot print on a wireless (Wi-Fi) network (Windows)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8The printer status is Offline or Paused.
- 9The scanning speed is slow when scanning from my machine. (Windows)
- 10I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 11Wrong Toner or Wrong Toner Cartridge
- 12(Video) Paper is Jammed inside the Machine
- 13Control Printer Driver settings (only available for Windows)
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15I cannot print full-page photos or images using Email Print.
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17Enable the Brother machine's network interface.
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19Delete print jobs from the print queue.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22What is the default password for my BRAdmin or Web Based Management?
- 23Drum End Soon
- 24Lines across the page
- 25I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 28I cannot print using my Brother machine on a wired network (Windows/macOS)
- 29I cannot print on a wireless (Wi-Fi) network (Mac)
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31Protect your Brother machine against unauthorised access over the network
- 32How to identify your Operating System (OS).
- 33Discover the MAC address of the Brother network card
- 34Cannot Print ##
- 35I cannot scan via network.
- 36Size Error DX or Size Error 2-sided
- 37Toner Low or Prepare New Toner Cartridge
- 38Out of Memory
- 39Install the optional lower tray
- 40What is the recommended paper?
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42Use Universal Print (Windows)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45(Video) Set up your Brother machine
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 48Verify if the Brother machine has a dial tone.
- 49Poor fixing
- 50In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?