FAQs & Troubleshooting
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336 Results
- 1Paper is Jammed inside the Machine
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Curled or wavy
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5The printer status is Offline or Paused.
- 6Paper is Jammed in the 2-sided Tray
- 7Use voice mail on the same line as my Brother machine.
- 8Document Jam
- 9Media Type Mismatch or Media Mismatch
- 10Discover the MAC address of the Brother network card
- 11What is the default password for my Brother machine?
- 12Dial Restriction for Fax sending.
- 13I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 14White spots or black spots at 94 mm (3.7 in.) intervals
- 15Paper is Jammed in the Back of the Machine
- 16(Video) Replace the Toner Cartridge
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Update the Driver or Firmware for your Brother machine
- 19Restrict changing machine settings for users.
- 20What is the recommended paper?
- 21Use Universal Print (Windows)
- 22Turn Setting Lock On
- 23Print on Both Sides of the Paper (Windows®)
- 24Paper is Jammed in the MP tray
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Configure and use PC-FAX (CUPS) (Linux)
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Restrict the functions available on your Brother machine and the number of prints.
- 29What kind of envelopes and labels are recommended for printing?
- 30Reduce Printing Noise
- 31Size Error DX or Size Error 2-sided
- 32Secure Print (Macintosh)
- 33Change the Setting Lock Password
- 34Change machine settings from your computer.
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37Send a fax using PC-FAX with LPD/LPRng (Linux)
- 38(Video) Load A4/Letter paper
- 392-sided Disable or 2-sided Disabled
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 41Toner Low or Prepare New Toner Cartridge
- 42Secure Print (Windows®)
- 43Paper is Jammed in the Paper Tray
- 44Black toner marks across the page
- 45Replace Drum
- 46How to use Driver Deployment Wizard(only available for Windows)
- 47Control Printer Driver settings (only available for Windows)
- 48Print a report that will show a listing of faxes I sent and received.
- 49Clean the Corona Wire
- 50Check the remaining ink or toner level (Linux)