FAQs & Troubleshooting
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340 Results
- 1Paper is Jammed in the Back of the Machine
- 2(Video) Load A4/Letter paper
- 3Paper is Jammed inside the Machine
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Set up your Brother machine
- 6Paper is Jammed in the Paper Tray
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Use voice mail on the same line as my Brother machine.
- 9Smudges on printed pages (Poor fixing)
- 10(Video) Replace the Toner Cartridge
- 11Enable the Brother machine's network interface.
- 12What is the default password for my Brother machine?
- 13Use Universal Print (Windows)
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15(Video) Update the Driver or Firmware for your Brother machine
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Setup a Brother machine on a wireless (Wi-Fi) network.
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 21Toner specks
- 22Wrinkles or creases
- 23Lines across the page
- 24Replace Drum
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26Drum !
- 27Install the optional lower tray
- 28Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 29Control Printer Driver settings (only available for Windows)
- 30(Video) Unpack your Brother machine
- 31(Video) Connect telephone line and power cords
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Document Jam
- 34Gray background
- 35Load Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper in the Paper Tray
- 36Easy Scan to E-mail
- 37Manage Multiple Certificates
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41Select Receive mode.
- 42I cannot scan via network.
- 43Size Error DX or Size Error 2-sided
- 44Scan a document from a Windows XP application
- 45Store Incoming Faxes in the Machine's Memory
- 46Reset the Network Settings to the Factory Settings
- 47Image skewed
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49I cannot print from my computer via USB.
- 50Cannot print after a Windows 10 update (June 2020)