FAQs & Troubleshooting
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163 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the Manual Feed Slot
- 5(Video) Paper is Jammed inside the Machine
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Set up your Brother machine
- 9The color of your printouts is not what you expected
- 10I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 11Set Telephone Line Compatibility for Interference and VoIP Systems
- 12Install the Brother Mobile Connect application (for mobile device)
- 13Uneven color density across the page
- 14Toner scatter or toner stain
- 15I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 16Wrong Toner Cartridge
- 17(Video) Remove Small Scraps of Paper Jammed in the ADF
- 18Protect your Brother machine against unauthorised access over the network
- 19The printer status is Offline or Paused.
- 20Document Jam
- 21Vertical colored streaks or bands appear on the page
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 23Toner Low
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29Adjust color settings by using the custom setting in the printer driver (Windows only)
- 30Color offset
- 31Ghosting images
- 32(Video) Document is Jammed in the Top of the ADF Unit
- 33Delete print jobs from the print queue.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Cannot Scan ##
- 36Discover the MAC address of the Brother network card
- 37No Paper / No Paper Tray1/Tray2/MP Tray
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39What is the default password for my Brother machine?
- 40Add your Brother machine with AirPrint (macOS)
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I cannot print using my Brother machine on a wired network (Windows/macOS)
- 45I cannot print on a wireless (Wi-Fi) network (Mac)
- 46(Video) Document is Jammed under the Document Cover
- 47Media Type Mismatch or Media Mismatch
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49How to identify your Operating System (OS).
- 50Condensation