FAQs & Troubleshooting
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388 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 3The printer status is Offline or Paused.
- 4When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6No Paper Fed
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10Paper Jam
- 11How do I load envelopes into my machine?
- 12How do I load paper in paper tray#2?
- 13I cannot make borderless prints.
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Can I print from or scan to Android™ Smartphone?
- 16I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 17Add your Brother machine with AirPrint (macOS)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Scan from the Brother iPrint&Scan application using Windows Phone.
- 21"Offline" appears on the Status Monitor.
- 22Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25Change the number of times my Brother machine rings before it answers.
- 26Document Jam
- 27When I print, the pages are smudged with ink.
- 28Improve poor print quality.
- 29Replace Ink
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31How do I factory reset the network settings?
- 32I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 33Scan a document from a Windows XP application
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35When I print images, the quality is not good (Linux)
- 36Delete a network scanner entry. (Linux)
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 40How to identify your Operating System (OS).
- 41Make copies on Ledger paper?
- 42Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 43Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 44Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 45Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 46Ink Absorber Full
- 47Unable to Print 3X
- 48Low Temperature
- 49Printer Locked
- 50Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)