FAQs & Troubleshooting
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351 Results
- 1I still receive the error message "Paper Jam" after I removed the jammed paper.
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3Connect your Brother machine to your mobile device via a wireless router or access point.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Cover is Open
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7How to identify your Operating System (OS).
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Can I use voice mail on the same line as my Brother machine?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12What driver package format is supported by my Linux distribution?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14No Ink Cartridge
- 15When I print, the pages are smudged with ink.
- 16Paper Jam
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18"Offline" appears on the Status Monitor.
- 19Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 20Improve poor print quality.
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Replace Ink
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27Protect your Brother machine against unauthorised access over the network
- 28What is Brother iPrint&Scan?
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Unable to Print XX
- 31What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40The edge of glossy paper is smudged.
- 41The printer status is Offline or Paused.
- 42No Paper Fed
- 43Document Jam
- 44Where is the USB port on the machine?
- 45Out of Memory
- 46Why doesn't the machine answer when receiving a call?
- 47Configure and use the Scan Key Tool (Linux)
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot print using my Brother machine on a wireless network (Mac)