FAQs & Troubleshooting
![]() |
Popular |
227 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Load paper in the paper tray
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Wrong Paper Size
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Cannot Detect Ink Volume
- 10The printer status is Offline or Paused.
- 11Paper Jam
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 14What is Brother iPrint&Scan?
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Replace Ink
- 17Cover is Open
- 18Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 19Use voice mail on the same line as my Brother machine.
- 20What is the recommended paper?
- 21Load envelopes
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 28Cannot print after a Windows 10 update (June 2020)
- 29"Offline" appears on the Status Monitor.
- 30Paper tray not detected/ Paper tray #2 not detected
- 31How to identify your Operating System (OS).
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33Loading paper in the manual feed slot.
- 34Set up my Brother machine to forward the received faxes to another location.
- 35No Paper Fed
- 36Forward a fax to another fax machine when my machine has a mechanical problem.
- 37Confirm that a FAX I sent was received correctly.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Connect your Brother machine to your mobile device via a wireless router or access point.
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46I still receive the error message "Paper Jam" after I removed the jammed paper.
- 47I cannot make borderless prints.
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Can I print from or scan to Android™ Smartphone?