FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Load paper in the paper tray
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Wrong Paper Size
- 6The printer status is Offline or Paused.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Cannot Detect Ink Volume
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Cover is Open
- 11After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 12Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 13What is the recommended paper?
- 14Load envelopes
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 18Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Paper Jam
- 21Replace Ink
- 22How to identify your Operating System (OS).
- 23"Offline" appears on the Status Monitor.
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25What is Brother iPrint&Scan?
- 26Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 27Loading paper in the manual feed slot.
- 28Use voice mail on the same line as my Brother machine.
- 29What is Distinctive Ring and how do I program it?
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31Cannot print after a Windows 10 update (June 2020)
- 32Connect your Brother machine to your mobile device via a wireless router or access point.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Paper tray not detected/ Paper tray #2 not detected
- 35Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 36Load photo paper
- 37I still receive the error message "Paper Jam" after I removed the jammed paper.
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39Select Receive mode.
- 40Set up my Brother machine to forward the received faxes to another location.
- 41Out of Memory
- 42Print the Network Configuration Report
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46One or more of my colors are not printing (blank).
- 47Improve poor print quality.
- 48Delete a network scanner entry. (Linux)
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8)