FAQs & Troubleshooting
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382 Results
- 1Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Store a Speed Dial number from my Brother machine's Caller ID History.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Change the number of times my Brother machine rings before it answers.
- 10Use voice mail on the same line as my Brother machine.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12When I print, the pages are smudged with ink.
- 13Load paper in the paper tray.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Delete numbers stored in my Brother machine's Caller ID History.
- 17When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 18Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 19I'm using Macintosh. What is the PreScan option used for?
- 20What driver package format is supported by my Linux distribution?
- 21I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 22Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 23Document Jam
- 24Add your Brother machine with AirPrint (macOS)
- 25I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 26I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 27Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29Ink Absorber Full
- 30Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 31Reset the network settings to the factory default.
- 32Connect your Brother machine to your mobile device via a wireless router or access point.
- 33I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 34The scanner cover support has come off. (With Video Instructions)
- 35When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Configure and use the Scan to Network feature (For Windows)
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 40Install Starter Ink
- 41What is AirPrint?
- 42How to identify your Operating System (OS).
- 43How do I know which receive mode to select?
- 44The edge of glossy paper is smudged.
- 45Configure a cover page for PC-FAX.
- 46My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 49Restrict access to certain operations on my Brother machine.
- 50I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.