FAQs & Troubleshooting
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293 Results
- 1Paper Jam
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Ink
- 4What is Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Cannot Detect
- 8"Offline" appears on the Status Monitor.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Wrong Ink Color
- 11Ink Low
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to Print XX
- 15The printer status is Offline or Paused.
- 16No Paper Fed
- 17Document Jam
- 18Set up your Brother machine on a wireless network.
- 19Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Connect your Brother machine to your mobile device via a wireless router or access point.
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Unable to Print 5X
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27The scanner cover support has come off. (With Video Instructions)
- 28One or more of my colors are not printing (blank).
- 29Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 32Cover is Open
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Install Starter Ink
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Can I use voice mail on the same line as my Brother machine?
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38Protect your Brother machine against unauthorised access over the network
- 39Combine multiple scanned documents into a single file with PaperPort™
- 40No Ink Cartridge
- 41Wrong Paper Size
- 42I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 43Configure and use the Scan Key Tool (Linux)
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 47Cannot Detect Ink Volume
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50I still receive the error message "Paper Jam" after I removed the jammed paper.