FAQs & Troubleshooting
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293 Results
- 1Paper Jam
- 2Replace Ink
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5What is Brother iPrint&Scan?
- 6Wrong Ink Color
- 7Document Jam
- 8Cannot Detect
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10"Offline" appears on the Status Monitor.
- 11Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 12The printer status is Offline or Paused.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15No Paper Fed
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18One or more of my colors are not printing (blank).
- 19Protect your Brother machine against unauthorised access over the network
- 20Unable to Print XX
- 21Ink Low
- 22Cover is Open
- 23Set up your Brother machine on a wireless network.
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26Connect your Brother machine to your mobile device via a wireless router or access point.
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Install Starter Ink
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Combine multiple scanned documents into a single file with PaperPort™
- 33Cannot Detect Ink Volume
- 34What is AirPrint?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 37What is Distinctive Ring and how do I program it?
- 38Configure and use the Scan Key Tool (Linux)
- 39After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 40Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 41When I print photos, the color quality is not good.
- 42Can I use voice mail on the same line as my Brother machine?
- 43I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46Delete print jobs from the print queue.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 49I cannot make borderless prints.
- 50How to identify your Operating System (OS).