FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Set Telephone Line Compatibility for Interference and VoIP Systems
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Load an Envelope (Manual Feed Slot)
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 7(Video) Paper is Jammed in the Back of the Machine
- 8Document Jam
- 9(Video) Document is Jammed under the Document Cover
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13I cannot print full-page photos or images using Email Print.
- 14I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 15How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 16Media Type Mismatch or Media Mismatch
- 17How to identify your Operating System (OS).
- 18Self-Diagnostic
- 19Toner Ended
- 20What driver package format is supported by my Linux distribution?
- 21Black lines down the page
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24Cannot Scan ##
- 25Discover the MAC address of the Brother network card
- 262-sided Disable or 2-sided Disabled
- 27Drum End Soon
- 28(Video) Paper is Jammed in the Paper Tray
- 29A security warning appears when accessing Web Based Management via HTTPS.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31The downloaded driver's name is different from my machine's name. (Linux)
- 32The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 33Large characters are printed incorrectly. (Linux)
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36(Video) Document is Jammed in the Top of the ADF Unit
- 37Protect your Brother machine against unauthorised access over the network
- 38I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 39Cannot Print ##
- 40The printer status is Offline or Paused.
- 41Manual Feed
- 42Out of Memory
- 43Toner specks
- 44Lines across the page
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46I get a TS error when trying to print on a wireless network.
- 47Open the Status Monitor (Windows)
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 50What is the default password for my Brother machine?