FAQs & Troubleshooting
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344 Results
- 1Where is the USB port on the machine?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9Pre-Required Procedures (Linux)
- 10Change the printer driver settings (Windows/macOS)
- 11How do I know which side up my photo paper should be in the tray?
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I cannot remove red-eye.
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17How do I clear the message "No Paper Fed" from the display?
- 18I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23ControlCenter3 displays a blank screen at startup (Windows)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26What is Brother iPrint&Scan?
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28The edge of glossy paper is smudged.
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 31When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 32Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 33Print using only the black ink cartridge when the Color cartridges have run out.
- 34Is my Brother machine compatible with Windows Vista?
- 35I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 36I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 37Scan a document from a Windows XP application
- 38When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 39I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 40How do I factory reset the network settings?
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 44Open the Control Panel (For Windows)
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 50Can I use voice mail on the same line as my Brother machine?