FAQs & Troubleshooting
![]() |
Latest |
346 Results
- 116/04/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 216/04/2025I cannot print from my computer via USB.
- 315/04/2025I can print but cannot scan via network. (For Mac)
- 405/02/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 513/12/2024How to identify your Operating System (OS).
- 628/11/2024I cannot install the printer driver or print in Windows 11.
- 724/10/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 815/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 919/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 1005/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 1114/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1231/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1317/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1410/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1527/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1627/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1708/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1801/06/2023Delete print jobs from the print queue.
- 1910/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2007/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 2127/03/2023"Offline" appears on the Status Monitor.
- 2227/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2327/03/2023Change the printer driver settings (Windows/macOS)
- 2427/03/2023The printer status is Offline or Paused.
- 2524/03/2023Open the Status Monitor
- 2617/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2717/03/2023I can print but cannot scan via network. (For Windows)
- 2817/03/2023Open the "Scanners and Cameras" and Properties.
- 2915/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3014/02/2023Scan and save a document in PDF format (Scan to File)
- 3114/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 3214/02/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3314/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3414/02/2023Scan a document in Windows 8 and Windows 10.
- 3514/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3619/12/2022Can third party ink be used to refill the ink cartridges?
- 3716/11/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 3815/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3915/11/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 4031/10/2022Which E-mail packages are compatible with ControlCenter3?
- 4131/10/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 4231/10/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 4317/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4412/10/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 4511/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 4626/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4720/09/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4812/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 4906/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 5030/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)