FAQs & Troubleshooting
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346 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4One or more of my colors are not printing (blank). What can I do?
- 5What is the BRAdmin Professional software used for?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Check the firmware version.
- 8Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 9Stop my Brother machine from automatically redialing a number.
- 10Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 11When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13Confirm that a FAX I sent was received correctly.
- 14The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 15Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23What driver package format is supported by my Linux distribution?
- 24"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 25What is Brother iPrint&Scan?
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Scan and save a document in PDF format (Scan to File)
- 29What kind of Bluetooth enabled device can I use?
- 30I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 31Can I use voice mail on the same line as my Brother machine?
- 32When I print, the pages are smudged with ink. What should I do?
- 33Paper Jam
- 34I am having a problem receiving faxes.
- 35I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 36The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 37I cannot install the printer driver or print in Windows 11.
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39Configure and use the Scan Key Tool (Linux)
- 40I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42I cannot send a fax using PC-FAX (Windows 10)
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48Protect your Brother machine against unauthorised access over the network
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.