FAQs & Troubleshooting
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344 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3What is Brother iPrint&Scan?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6When I print, the pages are smudged with ink. What should I do?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Replace Ink
- 12Scan and save a document in PDF format (Scan to File)
- 13Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15What kind of Bluetooth enabled device can I use?
- 16Can I use voice mail on the same line as my Brother machine?
- 17Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 20Scan from the Brother iPrint&Scan application using Windows Phone.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22How many times will my Brother machine automatically redial a busy number?
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24The printer status is Offline or Paused.
- 25Paper Jam
- 26I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29Stop my Brother machine from automatically redialing a number.
- 30Locate files scanned with ControlCenter2 (For Macintosh)
- 31Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 32How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 33Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 34How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 35Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 36Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 42Delete numbers stored in my Brother machine's Caller ID History.
- 43How do I know which side up my photo paper should be in the tray?
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47How do I clear the message "No Paper Fed" from the display?
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Where can I get FaceFilter Studio and what can I do with this application?
- 50Is my Brother machine compatible with Windows Vista?