FAQs & Troubleshooting
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267 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3What is Brother iPrint&Scan?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10Scan and save a document in PDF format (Scan to File)
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 15What driver package format is supported by my Linux distribution?
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Adjust color settings by using the custom setting in the printer driver
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 20Toner Low
- 21Size mismatch
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23Can I print from DOS applications?
- 24What can happen if the wrong paper is used in your machine.
- 25Reset the network settings to the factory default (video instructions available)
- 26Print on envelopes, labels or thick paper from the Manual feed slot
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Cannot print after a Windows 10 update (June 2020)
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 34How to identify your Operating System (OS).
- 35Belt End Soon
- 36The paper is skewed when it's printed.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Printouts are curled or wavy.
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41Adjust my Brother machine's Sleep Time setting
- 42My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 43Turn the Toner Save Mode on or off.
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47Important points for specifying the scan area (Linux)
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?