FAQs & Troubleshooting
![]() |
Popular |
268 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The printer status is Offline or Paused.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 6Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 7Drums End Soon/ Drum End Soon(X)
- 8What is the recommended paper?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 11What can happen if the wrong paper is used in your machine.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 17I cannot print from my computer via USB.
- 18Scan and save a document in PDF format (Scan to File)
- 19I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 20Replace Drum
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Replace Toner
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24Check the firmware version.
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 29What is the Network Shared printing?
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31Belt End Soon
- 32WT Box End Soon
- 33I can print but cannot scan via network. (For Windows)
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 36"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39Size mismatch
- 40The toner does not fix to paper well. (Poor fixing)
- 41I cannot use the "Modules Update" button on Web BRAdmin.
- 42Document Jam
- 43The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 44Reset the network settings to the factory default (video instructions).
- 45Install additional memory.
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47When I print images, the quality is not good (Linux)
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50Print command (LPR) (Linux)