FAQs & Troubleshooting
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334 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Wrinkles or creases
- 9All black
- 10How do I make my copied images lighter or darker?
- 11I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 12How do I clear the message "Document Jam" from the LCD display?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 15The printer status is Offline or Paused.
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18What is Brother iPrint&Scan?
- 19Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 20Can I print from or scan to Android™ Smartphone?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24Scan an image and insert it in a Windows XP application
- 25Scan a document from a Windows Vista application
- 26Protect your Brother machine against unauthorised access over the network
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30How to identify your Operating System (OS).
- 31When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 32When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Can I use voice mail on the same line as my Brother machine?
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36Toner specks
- 37Line across the page
- 38White lines across the page
- 39Gray background
- 40Faint
- 41Hollow print
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 44I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 45How do I send (broadcast) a fax to more than one number?
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)