FAQs & Troubleshooting
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324 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Wrinkles or creases
- 7Ghost
- 8Scan and save a document in PDF format (Scan to File)
- 9Black toner marks across the page
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Can I print from or scan to Android™ Smartphone?
- 12How do I make my copied images lighter or darker?
- 13I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14How do I know which Receive Mode to select?
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19I keep getting the error message "Authenticate Err (Authentication error)".
- 20Configure a cover page for PC-FAX.
- 21White spots or black spots at 3.7 in. (94 mm) intervals
- 22Toner specks
- 23White lines across the page
- 24Faint
- 25What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 28What is Brother iPrint&Scan?
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 32Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 33When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 34How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36How do I install the Optional Tray Unit?
- 37What is the BRAdmin Professional software used for?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40Configure scan settings without administrator privileges (Linux)
- 41Print command (cupswrapper) (Linux)
- 42Pre-Required Procedures (Linux)
- 43Open the Control Panel (For Windows)
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48Why doesn't the image print on my Transmission Verification Report?
- 49I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 50I want to know more information about the advanced features of my Brother machine.