FAQs & Troubleshooting
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340 Results
- 1Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 2The edge of glossy paper is smudged.
- 3I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 4The printer status is Offline or Paused.
- 5Can I use voice mail on the same line as my Brother machine?
- 6One or more of my colors are not printing (blank). What can I do?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10ControlCenter3 displays a blank screen at startup (Windows)
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13How many times will my Brother machine automatically redial a busy number?
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 16Replace Ink
- 17How do I factory reset the network settings?
- 18To install the printer driver easily using a tool. (Linux)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20How do I record an outgoing message on my Brother machine's built-in TAD?
- 21Scan a document in Mac OS X 10.7.
- 22How do I clear the message "Unable to..." or "... Unable" ?
- 23I cannot send a fax using PC-FAX (Windows 10)
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26Windows 10 Support Information
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30I cannot make borderless prints.
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33Discover the MAC address of the Brother network card
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35Confirm that a FAX I sent was received correctly.
- 36Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 37I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 40Print the Network Configuration List
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Open the Status Monitor
- 43Erase the messages stored in my Brother machine's built-in Message Center.
- 44Scan and save a document in PDF format (Scan to File)
- 45I updated the Web BRAdmin and cannot enable the logging function.
- 46Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 47The LCD displays an error code (number). What does it mean?
- 48Uninstall the Brother Software and Drivers (Windows)
- 49How do I load envelopes into my machine?
- 50Cannot print after a Windows 10 update (June 2020)
