FAQs & Troubleshooting
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338 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6What is Brother iPrint&Scan?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10I'm using Macintosh. What is the PreScan option used for?
- 11Delete print jobs from the print queue.
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14How do I know which side up my photo paper should be in the tray?
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16One or more of my colors are not printing (blank). What can I do?
- 17When I print, the pages are smudged with ink. What should I do?
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23Pre-Required Procedures (Linux)
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Open the Control Panel (For Windows)
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28How to identify your Operating System (OS).
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30Scan and save a document in PDF format (Scan to File)
- 31I cannot remove red-eye.
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33Where is the USB port on the machine?
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35Replace Ink
- 36I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 37What is the BRAdmin Professional software used for?
- 38How do I load envelopes into my machine?
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 40Scan a document from a Windows XP application
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Cannot print after a Windows 10 update (June 2020)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45Send a fax using PC-FAX with LPD/LPRng (Linux)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48ControlCenter3 displays a blank screen at startup (Windows)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Enable the Brother machine's network interface.