FAQs & Troubleshooting
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336 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Can I print from or scan to Android™ Smartphone?
- 3Pre-Required Procedures (Linux)
- 4Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 5Replace Ink
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot print using my Brother machine on a wireless network (Mac)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12What is Brother iPrint&Scan?
- 13Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16Scan and save a document in PDF format (Scan to File)
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Paper Jam
- 19When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 20I cannot remove red-eye.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Cannot print after a Windows 10 update (June 2020)
- 23ControlCenter3 displays a blank screen at startup (Windows)
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25I cannot make borderless prints.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27How do I know which side up my photo paper should be in the tray?
- 28One or more of my colors are not printing (blank). What can I do?
- 29When I print, the pages are smudged with ink. What should I do?
- 30Why doesn't the machine answer when receiving a call?
- 31Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 32Discover the MAC address of the Brother network card
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36How do I load envelopes into my machine?
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Configure and use PC-FAX (CUPS) (Linux)
- 39"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 48Confirm that a FAX I sent was received correctly.
- 49I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 50Can I print directly onto DVDs or CDs?